Shipping policy
Shipping policy
Shipping policy
Order processing times
We process orders within 7 business days. During periods of high demand, such as Christmas and other holidays, processing may take 7–10 business days. Thank you for your understanding and patience while we prepare your order. Please note that processing time does not include shipping time.
Shipping times
USA: 7–14 business days
Europe: 5–10 business days
International: 7–21 business days (may vary depending on the destination and customs processing)
Please note that these are estimated delivery times and are not guaranteed, especially during peak periods or due to unforeseen circumstances.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size. We offer free shipping.
International Customs, Duties, and Taxes
International customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.. These charges are not included in the item price or shipping cost and are the responsibility of the customer. We advise you to check with your local customs office for potential charges before placing an order.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your delivery on the carrier's website.
Incorrect Shipping Address
It is the responsibility of the customer to ensure that the shipping address provided is accurate and complete. If an order is returned to us due to an incorrect or undeliverable address, the customer will be responsible for any re-shipping costs. Refunds will not be issued for orders returned due to incorrect addresses unless the customer opts not to have the item re-shipped.
Lost or Damaged Packages
While we take great care in packaging and shipping your orders, issues can sometimes occur.
Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please check with neighbors and your local post office. If the package is still not found after 48 hours, please contact us at wolfamberwoodservice@gmail.com
Damaged Packages: If your order arrives damaged, please take photos of the damaged package and its contents immediately upon receipt. Send these photos along with your order number to wolfamberwoodservice@gmail.com. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.
Potential Service Interruptions
While we strive for timely deliveries, please understand that shipping times can sometimes be affected by external factors beyond our control, such as severe weather conditions, national holidays, carrier delays, or other unforeseen circumstances. We appreciate your patience in such situations.
Contact Information
If you have any questions about your order's shipping or delivery, please don't hesitate to contact us at wolfamberwoodservice@gmail.com.